Refund policy

Refund Policy

Returns & refunds

We strive to deliver the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue a full refund of your purchase within a return window of 90 days from the date of delivery.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer, are not eligible for refund.
  2. Request your Return Authorization (RA) number by emailing hello@myamenora.com with a detailed reason for the return and pictures or a video of the product that supports your reason. Upon approval you will receive your RA number and the return address.
  3. To assure your refund, please use a trackable mail service. We are not responsible for lost or missing packages.
  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the address you used when making your original purchase.

Our 90-day guarantee

If the Amenora™ Bible Study System is not helping you, email hello@myamenora.com within 90 days of delivery and we will refund you in full, subject to the conditions above.

The Amenora Bible Study App

Your order includes access to the Amenora Bible Study App, free for the first 30 days. After that it renews at $19.98 a month.

You can cancel at any time by emailing hello@myamenora.com. We'll action it the same day and you keep access until the end of the period you've already paid for.

Cancelling stops all future charges. Months that have already been billed are not refunded.

Refunding your book order does not automatically cancel the app subscription — tell us if you want both cancelled and we'll do it together.

Damaged, defective or incorrect orders

If your order arrives damaged, misprinted, or is not what you ordered, email hello@myamenora.com within 90 days of delivery with your order number and a photograph. We will reprint and reship at no cost to you, or refund you in full — your choice. You do not need to return the item.

Late or missing refunds

We issue refunds as soon as your refund request is approved — the money leaves our account immediately. If you have not received your refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted. Some credit card companies take up to 30 days to show that the refund has been returned to the card. If you have done all of this and still have not received your refund, please contact us at hello@myamenora.com.

How long does delivery take?

Our books are printed on demand and ship within the United States. Orders typically arrive within 7–12 business days from the date of purchase. If your order has not arrived within the estimated delivery time, please contact our support team at hello@myamenora.com. This excludes errors made by customers when providing shipping details on their order, and missed parcel deliveries.

Can you provide me with a tracking number?

Tracking numbers are emailed to the customer as soon as the tracking information becomes available.

Incorrect shipping address

If you believe you have entered an incorrect or incomplete shipping address, please contact us as soon as possible after placing your order. We will do our best to help update the address before the order is processed or shipped. Many of our orders are processed automatically and may go into production shortly after purchase; once an order has entered the shipping process, we may no longer be able to make changes. Customers are responsible for providing accurate and complete shipping information at checkout.

Order cancellations

Orders may be cancelled only if the request is received before the order has been processed or shipped. Once an order has been processed or dispatched, cancellation is no longer possible. If you need assistance, please contact our support team promptly at hello@myamenora.com and we will review your request in accordance with our fulfilment process.

Reasons we cannot honour a cancellation

  • The buyer no longer wants the item. This is the most common request we cannot honour if we want to continue offering great value at Amenora. Please make sure you want the item before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  • The buyer found the item cheaper elsewhere. Please be confident that you are ready to pay the asking price before submitting an order.

This does not affect your 90-day right to return the product for a full refund as set out above, or any statutory rights you may have.

Amenora is operated by UAB Adplus Ventures, company code 308053292, Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania.